Frequently Asked Questions
If you do not find the answer you were looking for here, please email your question to localvocal@tunbridgewells.gov.uk
What is Local Vocal?
Local Vocal is a forum run by Tunbridge Wells Borough Council, to enable residents and visitors alike, to give their views on issues that matter to them. Through Local Vocal you can ask the Leader of the Council direct questions and receive a direct response, as well as start and e-petition or watch some of the Council’s promotional videos.
What was Local Vocal set up for?
The Council wants to reach as many residents as possible and ask them for their views and opinions on topics that are relevant to them.
Who is Local Vocal aimed at?
Local Vocal aims to encourage all residents to take part whether young or old. It is always important to gain views from a cross section of residents. We do acknowledge not all residents have easy access to the internet or are interested in surfing the World Wide Web and therefore we ensure that other consultations are offered by other means.
How does it work?
When you register, you will be asked to give us some personal details. You are asked to select a user name so that you can make your views public without showing your full name. You can respond to consultations by sending comments to us in video, MP3, image or text At the end of the consultation all views will be wrapped up and the council will let you know what they are going to do next either on the website or by email if you would prefer.
What kind of questions will I be asked?
Future consultations could include:
- Clean neighbourhoods
- Living a 'green' lifestyle
- Communicating with the council
- Fear of crime
How do I register?
To register with Local Vocal, follow the instructions on the home page in the top right hand corner. If you are having any problems registering, please email localvocal@tunbridgewells.gov.uk
I have forgotten my username, what do I do?
For a reminder of your username click here.
I have forgotten my password, what do I do?
For a reminder of your password click here.
I am offended by the comments of others, how do I complain?
If you would like to submit a complaint about something on Local Vocal you can email us, write to Communications, Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS, or telephone 01892 554270. All complaints will be dealt with as a priority upon receipt.
Why do I need to register to leave comments?
You need to register to use Local Vocal to safe guard the Council and all the users of the forum from spam. Your personal data will be used to communicate with you about specific issues relating to the Council if necessary.
How do I leave comments?
First you will need to log in or register. From the hone page click on the area you wish to visit down the left hand pane and click on the ‘comment’ tab underneath the discussion you wish to comment on.
Why are comments moderated?
All comments and discussions are moderated to safeguard Tunbridge Wells Borough Council, registered users and members of the public. Moderation is necessary to ensure that all contributions are civil and tasteful. For full details about moderation please see the terms and conditions.
What do I do if I have a question to ask the Leader that I don't want broadcast on Local Vocal?
We would encourage all users to use Local Vocal to ask the Leader questions, however if your question is of a sensitive nature you may contact Cllr Roy Bullock by email.
What is a tag cloud?
A tag cloud is a visual representation of the content of comments left on the site so far. IF the same word has been tagged in a number of comments it will be in a larger font than some of the other words. It gives visitors an easy access way to view all comments about a certain subject. When you leave a comment on Local Vocal, be sure to tag it with a relevant keyword to add it into the tag cloud.
What is the archive?
The archive is exactly that, it contains all past discussions that have finished.
What is the finished discussions section?
It is similar to the archive, but it holds only the most recently finished discussions.
The videos on Local Vocal TV don’t work, what can I do?
It may be that you require JAVA to view our videos. If you are unfamiliar with this program, please email us with your problem and we will do our best to help you.
